Telesales / 1-Call Close

The “one-call close” is all about gaining credibility and trust within the first two minutes of the conversation. There is a system in place to teach Telesales agents how to lay everything on the table in a respectful manner and take control of the call.

The master telesales agent understands they are at a slight disadvantage compared to an agent in-home because of the lack of non-verbal communication. Instead of talking with their hands, telesales agents are aware of their tonality, pitch, pace of speech, and voice downward inflections. It is important to talk with overflowing confidence!

Learn how to match the speed and tone of the person on the phone. If you have an older, soft-speaking, slower grandmother on the phone… talking loving, slow, and soft as well. On the other hand- you have a loud, fast-paced construction worker on the phone, it’s time to put some bass in your voice!

Use the One-Call-Close Scripts to help guide you through the phone call. The system works if you allow it to. It is important for the client to know and feel that you actually care for them. Also- understand the reality of the telesales business: the majority of those you talk to will say no, but all it takes is one or two yes’s to put a four-figure check in your bank account. Take control of dial day and seize the moment!